Transition Manager – Gdynia
Job Offers
Transition Manager – Gdynia

Our Client is a leading Business Process Management (BPM) company. The company combines deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. They enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to transform their outcomes with operational excellence.

YOU: If you are a professional, who already successfully managed large/multiple transitions of Clients’ processes in the F&A/Travel/Contact Center domain this role can be exciting for you and worth considering.

Your responsibilities:

  • Build close rapport with key internal stakeholders and Clients
  • Strong focus on positive transition outcomes, in line with the Client’s needs
  • Setup metric deliverables (SLAs and KPIs) and report effectively to ensure achievement of goals from day 1 of go-live
  • Compliance and continuous improvement to the company’s Transition Methodology
  • Thorough project tracking – risk, issue, escalation and milestone management
  • Budget management, with usage on the company’s budget templates
  • Team management during transition
  • Facilitates daily/weekly/monthly meetings with all stakeholders to collect status and discuss project issues
  • Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
  • Help on documenting policies and procedures to be used as best practice
  • Handling prospect or existing client presentations
  • Respond to RFI/ RFP’s along with the solutions team

 Your profile:

  • Very good English language knowledge (B2/C1) any other European language is nice to have
  • Deep understanding of the different aspects of BPO business – SLA, Baselining. QA
  • Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies especially related with Finance & Accounting / Travel / Contact Center
  • Took part in F&A transitions with different levels of complexity
  • Took part in process discovery/due diligence exercise prior transition
  • Demonstrated ability to understand complex, multi-project environments and can quickly diagnose potential risks and issues
  • Experienced in at least 3 years of intense customer facing roles
  • Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
  • Understanding of the process improvement methodologies – preferably Six Sigma, Yellow/Green Belt
  • Good knowledge of MS Project and MS Visio (process mapping methodologies)

 Benefits

  • You can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.
  • Modern Office (3 km from the seaside and close to Redłowo SKM station)
  • Wide range of development and training options
  • Performance bonus
  • Friendly atmosphere/ team going outs/ Fruit Mondays to start your week with energy