IT Process Expert – Gdynia
Job Offers
IT Process Expert – Gdynia

Our Client is a leading Business Process Management company. They combine deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. They enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

The Company co-create and execute the future vision of 350+ clients with the help of  42,000+ employees with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.


  • Provide L1&L2 level IT support to the employees within the defined SLA
  • Track system issues and acting as primary liaison between the central IT functional teams and the operations teams
  • Support the transition projects
  • Ensure the compliance with the global policies and procedures
  • Follow the IT asset management process
  • Proactively work on process excellences
  • Manage designated IT processes


  • About 2 years of experience in IT Support area with focus on EUC
  • IT related educational background
  • Very good English language knowledge (B2/C1)
  • Communicative Polish language (B2)
  • End User Computing, On-Site IT Support, Project Management skills
  • Experience with: Windows 10, Windows 8.1, Windows 7, WDS, McAfee Products, Microsoft Office, Office 365, Active Directory, SCCM
  • PowerShell scripting abilities
  • Network basic knowledge
  • Knowledge of ITIL foundation (nice to have)
  • Strong customer focus and problem-solving skills
  • Very good prioritizing & organizing skills
  • Team-player


  • Great Office (3 km from the seaside and close to Redłowo SKM station)
  • Work for a Global company
  • Wide range of development and training options
  • Everyday contact with international environment
  • Permanent employment contract (after 6 months’ trial period)
  • Attractive performance bonus system
  • Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
  • Friendly atmosphere
  • Team going outs
  • Fruit Mondays to start your week with energy