CS agent with German- Opole
Job Offers
CS agent with German- Opole

This is an exciting opportunity to join one of our largest and most successful client teams. The company partners with one of Europe’s most elite Telecommunication companies and we are proud to work with them to deliver outstanding levels of service to their existing customers.

Main Duties:

  • assisting with device operation and fault finding
  • service explanatory notes and assistance
  • processing the activation and deactivation of SIM cards
  • tariff consultation, tariff offer preparation and tariff changes including queries and complaints
  • changes to contract data (changes to address and bank details for example)
  • advice on contract extension options
  • conversion to online or paper invoices
  • notice processing
  • managing payment modalities (such as invoice declaration; provision of information on instalment payments/reminders)
  • sales – selling of products or options

MUST HAVE

  • German at C1 level or above
  • basic knowledge of English
  • customer oriented attitude
  • excellent organizational skills
  • good knowledge of MS Office
  • strong analytical and critical thinking skills to enable you to look for alternative solutions when facing challenges e.g. system errors
  • excellent communication skills to feel comfortable when collaborating with number of different clients over the phone or email
  • aptitude for work in a fast paced and goal-oriented environment

We offer:

  • Friendly work atmosphere and positive environment with great work-life balance (a 30-minute lunch break included in the 8-hour working day)
  • Workplace in the cities of Krakow/ Łódź or Opole- you can choose your location
  •  Currently full-time home office
  • Access to free in-house language classes
  • Opportunity to become one of the Internal Trainers
  • A multinational environment, with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • Extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform