Location: Gdańsk OBC, Hybrid (Office days to be agreed)
Working Hours: Monday – Friday, 9:30 AM – 5:30 PM

Position Summary:

We are seeking a proactive and client-focused Credit Controller to join our team. In this role, you will be responsible for managing and maintaining an efficient credit control function, including chasing outstanding debts, resolving payment issues, and reconciling accounts. The ideal candidate will be a confident communicator who can build strong relationships with both internal teams and external clients to ensure timely payments and a smooth credit management process.

Key Responsibilities:

• Debt Management: Proactively chase clients for all outstanding payments.
• Client Relations: Build and maintain strong relationships with both internal departments and external clients to facilitate effective communication and issue resolution.
• Statement and Document Handling: Send timely account statements to clients along with supporting documentation.
• Account Reconciliation: Perform account reconciliations to ensure accuracy and resolve discrepancies.
• Invoicing and Credit Notes: Raise invoices and credit notes as required.
• Debit Challenges: Address and challenge client debits, working to resolve discrepancies.
• Payment Queries: Collaborate with the sales team to resolve payment-related queries.
• Wider Reconciliation: Participate in larger reconciliation exercises across the credit department.
• Aging Review: Attend weekly meetings with the Head of Credit to review aging debt reports.
• Cross-Departmental Assistance: Support other departments with ad-hoc tasks as needed.
• Group Tasks: Contribute to departmental projects and group initiatives within the credit department.

Candidate Profile:

• Client-Focused: You understand the importance of providing excellent service to both internal and external clients.
• Attention to Detail: You have a meticulous eye for detail, ensuring accuracy in all your work.
• Punctuality: Timeliness and reliability are key to success in this role.
• Team Player: You enjoy working collaboratively with colleagues across departments.
• Confident Communicator: You are comfortable picking up the phone and calling clients, not just relying on emails.
• Positive and Upbeat Attitude: You approach tasks with an optimistic and solution-oriented mindset.
• Language Proficiency: Fluency in both English and French is required, with a minimum B2 level in both languages.

Skills & Experience:

• Credit Control Experience: Previous experience in a credit control or similar role is preferred.
• IT Skills:
  • System Knowledge: Experience with Sage 100 (or similar accounting software) is essential.
  • Excel Skills: Intermediate level, including VLOOKUPs and Pivot Tables.

Benefits:

• Competitive salary and benefits package (Medicover, Mulisport)
• Flexible hybrid working model (days in the Office to be agreed)
• Opportunity to work in a dynamic and supportive team environment.

If you are a confident and motivated individual with a passion for credit control, and fluent in both English and French, we would love to hear from you!